Welcome to Phool Tea Co.! We appreciate your trust in our products. This Return and Refund Policy explains the terms and conditions for returns and refunds on purchases made through our website.

 No Returns Allowed

At Phool Tea Co., we take pride in the quality of our products. Each item is carefully tested and inspected before being delivered to your doorstep. Due to hygiene and quality assurance reasons, we do not accept returns for our products.

Cancellation and Refunds

Cancellation Before Delivery: You may cancel your order for a product before it is shipped. Once the product has been shipped, cancellation is not permitted. If you wish to cancel your order, please contact us immediately at care@phooltea.com.

Refunds for Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact us within 2 days of receiving the product. We will assess the situation and provide appropriate assistance. If eligible, we may offer a replacement or issue a refund.

Refunds After Delivery: We do not issue refunds for products after 2 days of the product being delivered. This policy ensures that our customers have sufficient time to inspect the product upon delivery and report any issues promptly.

Customer Responsibility for Return Charges: If a product reaches you and you wish to return it for reasons other than damage or defect, you will be liable to pay for the return charges. Please ensure that the product is unused and in its original packaging before initiating a return.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us at care@phooltea.com. We are here to assist you and ensure that you have a satisfying experience with our products.

Changes to Policy

Phool Tea Co. reserves the right to modify or amend this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

Thank you for choosing Phool Tea Co. We appreciate your understanding and cooperation regarding our Return and Refund Policy.

Last updated: 1 June, 2024